Remote Student Support & Outreach Specialist

IonTuition; Phoenix (AZ); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Advancement opportunities

Remote work

Company equipment

Job summary

IonTuition is hiring for a Customer Service Associate to join our remote team. You will manage inbound and outbound calls, chats, and texts with a focus on timely, accurate assistance and maintaining CRM data.

Expect to follow escalation procedures, ensure compliance, and meet performance KPIs while working from home. The role prioritizes high-quality customer interactions, require strong communication, attention to detail, and the ability to multi-task in a fast-paced remote environment.

Qualifications

• Handles inbound and outbound customer calls, chats, and texts.
• Documents and updates customer information in CRM.
• Follows escalation procedures and company policies.
• Maintains compliance with federal, state, and client requirements.

Responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Skills

Inbound/outbound calls

CRM documentation

Escalation procedures

Compliance awareness

Training materials application

Timely follow-up

Education

High school or equivalent

Job description

IonTuition is hiring for a Customer Service Associate to join our remote team. You will manage inbound and outbound calls, chats, and texts with a focus on timely, accurate assistance and maintaining CRM data.

Expect to follow escalation procedures, ensure compliance, and meet performance KPIs while working from home. The role prioritizes high-quality customer interactions, require strong communication, attention to detail, and the ability to multi-task in a fast-paced remote environment.