Remote Student Outreach Specialist

IonTuition; Clayton (NC); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Account

Short-term disability

Long-term disability

Life Insurance

401(k)

Work from home

Company provided equipment

Job summary

IonTuition is hiring a Customer Service Associate for a fully remote role. You will handle inbound and outbound calls, chats, and texts, assisting students and alumni while updating CRM records. Training will cover policies, compliance, and escalation procedures to ensure resolution.

We value a self-motivated, detail-oriented communicator who can multitask in a fast-paced environment and meet KPIs. This position offers a strong growth path and home-based benefits.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Proactive and self-motivated with strong follow-up.

Responsibilities

• Handle inbound and outbound calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with federal, state, and client requirements.
• Apply training materials and share knowledge with teammates.
• Meet or exceed performance metrics and KPIs.

Skills

Customer service

Communication skills

Multi-tasking

CRM experience

Education

High school diploma or equivalent

Job description

IonTuition is hiring a Customer Service Associate for a fully remote role. You will handle inbound and outbound calls, chats, and texts, assisting students and alumni while updating CRM records. Training will cover policies, compliance, and escalation procedures to ensure resolution.

We value a self-motivated, detail-oriented communicator who can multitask in a fast-paced environment and meet KPIs. This position offers a strong growth path and home-based benefits.