Remote Student Outreach & Engagement Specialist

IonTuition; South Dakota; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

Disability insurance

Life Insurance

401(k)

Work from home

Equipment provided

Job summary

IonTuition is seeking a remote Customer Service Associate to handle inbound and outbound calls, chats, and texts for students and alumni. You will manage customer interactions, document records in the CRM, and follow escalation procedures to ensure timely resolutions.

The role emphasizes compliance with federal and client requirements, a fast-paced environment, and opportunities for growth. Training occurs during initial weeks, with benefits and equipment provided to eligible employees.

Qualifications

• Ability to handle inbound and outbound calls, chats, and texts.
• Document and update customer information accurately in the CRM.
• Follow escalation procedures and company policies to resolve issues.
• Maintain compliance with federal, state, and client requirements.

Responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with teammates.
• Meet or exceed all performance metrics and KPIs.

Skills

Empathy and rapport building

Effective communication

Attention to detail

Multi-tasking

Self-motivation

Technical proficiency

Troubleshooting

Education

High school or equivalent

Tools

CRM system

Job description

IonTuition is seeking a remote Customer Service Associate to handle inbound and outbound calls, chats, and texts for students and alumni. You will manage customer interactions, document records in the CRM, and follow escalation procedures to ensure timely resolutions.

The role emphasizes compliance with federal and client requirements, a fast-paced environment, and opportunities for growth. Training occurs during initial weeks, with benefits and equipment provided to eligible employees.