Remote Student Success Advocate

IonTuition; Yorktown (VA); Remoto; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Work from home

Company provided equipment

Descrizione del lavoro

IonTuition is seeking a motivated Customer Service Associate for a 100% remote role. You will handle inbound and outbound calls and messages to students, ensuring timely, accurate assistance while documenting interactions in the CRM.

The position emphasizes compliance, rapid problem-solving, and high-quality service across multiple states. Benefits include medical/dental/vision coverage, 401(k), and work-from-home flexibility.

Competenze

• Passionate about the work and helping people.
• Establish and maintain rapport through effective communication.
• Attention to detail and ability to multitask.
• Self-starter with internal motivation and reliability.

Mansioni

• Manage inbound and outbound calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with federal, state, and client requirements.
• Apply training materials and share knowledge with teammates.
• Meet or exceed performance metrics and KPIs.

Conoscenze

Customer service

Inbound/outbound calls

Communication skills

Attention to detail

Multi-tasking

Self-motivation

Technical device proficiency

Troubleshooting

Formazione

High school diploma or equivalent

Descrizione del lavoro

IonTuition is seeking a motivated Customer Service Associate for a 100% remote role. You will handle inbound and outbound calls and messages to students, ensuring timely, accurate assistance while documenting interactions in the CRM.

The position emphasizes compliance, rapid problem-solving, and high-quality service across multiple states. Benefits include medical/dental/vision coverage, 401(k), and work-from-home flexibility.