Remote Student Success Advocate

IonTuition; Butlerville (IN); Remoto; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits through BCBS

Dental benefits through DeltaDental

Vision benefits through DeltaVision

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Work from home

Company provided equipment

Descrizione del lavoro

IonTuition is seeking a Remote Customer Service Associate to support students and alumni. You will handle inbound and outbound calls and messages, provide friendly, accurate assistance, and document information in our CRM.

Training is provided in a full-time role with a starting wage of $17.50 per hour. Benefits include medical, dental, vision, and a 401(k). A reliable internet connection and a suitable remote workspace are required.

Competenze

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Ability to multi-task in fast-paced environment.
• Reliable internet and home setup for remote work.

Mansioni

• Handle inbound and outbound calls, chats, and texts.
• Provide timely, accurate, and professional assistance.
• Document and update customer records in CRM.
• Follow escalation procedures and policies.
• Maintain compliance with state and client requirements.
• Meet performance metrics and KPIs.
• Share knowledge with teammates.

Conoscenze

Excellent communication

Rapport building

Attention to detail

Multi-tasking

Self-motivation

Formazione

High school diploma

Strumenti

CRM

Descrizione del lavoro

IonTuition is seeking a Remote Customer Service Associate to support students and alumni. You will handle inbound and outbound calls and messages, provide friendly, accurate assistance, and document information in our CRM.

Training is provided in a full-time role with a starting wage of $17.50 per hour. Benefits include medical, dental, vision, and a 401(k). A reliable internet connection and a suitable remote workspace are required.