Remote Student Success Advocate

IonTuition; Indiana; Remoto; USD 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits through BCBS

Dental benefits through DeltaDental

Vision benefits through DeltaVision

Flexible Spending Account

Short and Long term disability

Life insurance

401(k)

Descrizione del lavoro

IonTuition is seeking a Remote Customer Service Associate to join our team and support students and alumni. You will handle inbound and outbound calls, chats, and texts on behalf of our clients, delivering timely and professional assistance.

This 100% remote role requires reliable internet and provides growth opportunities, advancement potential, and a competitive benefits package. Starting pay is $17.50 per hour, with pay transparency and a focus on customer satisfaction.

Competenze

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Mansioni

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Conoscenze

Passion for helping others

Rapport building

Attention to detail

Multi-tasking

Self-motivation

Tech savviness

Customer follow-up

Formazione

High school or equivalent

Descrizione del lavoro

IonTuition is seeking a Remote Customer Service Associate to join our team and support students and alumni. You will handle inbound and outbound calls, chats, and texts on behalf of our clients, delivering timely and professional assistance.

This 100% remote role requires reliable internet and provides growth opportunities, advancement potential, and a competitive benefits package. Starting pay is $17.50 per hour, with pay transparency and a focus on customer satisfaction.