Remote Client Success Lead: Drive Revenue & GMV

Affirm; United States; Remote; USD 110,000 - 187,500; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

Affirm is seeking a Client Success Lead to facilitate long-term partnerships with merchants and maximize their business potential. In this high-profile role, you will guide merchants post-sale, driving revenue and GMV expansion. Your responsibilities will include managing contract renewals, analyzing performance, and orchestrating cross-functional efforts to enhance merchant experiences.

Successful candidates will have significant B2B experience, exceptional customer relationship skills, and strong analytical abilities. Affirm offers a remote-first environment with competitive benefits including comprehensive health coverage and equity rewards.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts such as RFPs and renewals.
• Strong analytical abilities to review merchant performance and report on the impact of programs.

Responsibilities

• Manage a portfolio of accounts across various industries to foster strategic business relationships.
• Responsible for managing contract renewals, updating pricing, and expansions.
• Deliver a proactive client management strategy to drive incremental gross merchandise value.

Skills

B2B client-facing experience

Negotiating and closing commercial contracts

Customer relationship management skills

Managing cross-functional projects

Verbal and written communication

Analytical abilities for merchant performance

Knowledge of consumer finance

Salesforce proficiency

Job description

Affirm is seeking a Client Success Lead to facilitate long-term partnerships with merchants and maximize their business potential. In this high-profile role, you will guide merchants post-sale, driving revenue and GMV expansion. Your responsibilities will include managing contract renewals, analyzing performance, and orchestrating cross-functional efforts to enhance merchant experiences.

Successful candidates will have significant B2B experience, exceptional customer relationship skills, and strong analytical abilities. Affirm offers a remote-first environment with competitive benefits including comprehensive health coverage and equity rewards.