Remote-First Client Success Lead

Jackalope Digital LLC; Northern (KY); Hybrid; USD 110,000 - 173,000; Full time

Benefits offered by this job

Remote-first with flexible onboarding

100% subsidized medical, dental and VΙ

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a Client Success Lead to manage a portfolio of merchant partners, drive revenue and GMV expansion, and serve as the primary post-sale contact for affirm merchants.

You will coordinate cross-functional teams, oversee renewals and pricing updates, and implement proactive strategies to maximize value while strengthening relationships. This is a remote-first role with flexible onboarding and travel as needed.

Qualifications

• 5+ years of B2B client-facing experience; preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report on impact of programs to stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term, strategic business relationships.
• Manage contract renewals, updating pricing, and expansions.
• Deliver a proactive client management strategy to drive incremental GMV along with revenue and expand affirm’s relationship coverage.
• Analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs.
• Manage merchant relationship health to ensure mutual maximum value from the relationship.
• Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to improve the affirm offering.

Skills

Account management

Negotiation

Relationship management

Project management

Communication

Analytics

Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Client Success Lead to manage a portfolio of merchant partners, drive revenue and GMV expansion, and serve as the primary post-sale contact for affirm merchants.

You will coordinate cross-functional teams, oversee renewals and pricing updates, and implement proactive strategies to maximize value while strengthening relationships. This is a remote-first role with flexible onboarding and travel as needed.