Strategic Client Success Lead (Remote)

Affirm; Houston (TX); On-site; USD 110,000 - 188,000; Full time

Benefits offered by this job

100% health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm is seeking a Client Success Manager to steward strategic merchant partnerships and drive revenue growth in a remote-friendly environment. You will own a portfolio of accounts, guide renewals and expansions, and collaborate with Analytics, Credit, Marketing, and Product teams to optimize financing programs.

You will leverage experience in B2B settings, with strong communication and analytical skills to improve product adoption and merchant performance across diverse industries.

Qualifications

• 5+ years of B2B client-facing experience; preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report on the impact of programs.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term, strategic business relationships with merchant partners.
• Handle contract renewals, pricing updates, and expansions.
• Deliver proactive client management to drive GMV, revenue, and expanded relationship coverage.
• Analyze merchant performance and recommend programs to increase product adoption and best practices.
• Manage merchant health to maximize value for affirm and partners.
• Coordinate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to improve affirm offerings.

Job description

Affirm is seeking a Client Success Manager to steward strategic merchant partnerships and drive revenue growth in a remote-friendly environment. You will own a portfolio of accounts, guide renewals and expansions, and collaborate with Analytics, Credit, Marketing, and Product teams to optimize financing programs.

You will leverage experience in B2B settings, with strong communication and analytical skills to improve product adoption and merchant performance across diverse industries.