Remote-First Strategic Client Success Lead

Affirm; Los Angeles (CA); Remote; USD 125,000 - 188,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm is a remote-first company that partners with merchants to maximize value after the sale. The Client Success team serves as the primary post-sale contact, coordinating with Analytics, Product, Marketing, Credit, and Tech to drive growth and healthy partnerships.

You will manage a portfolio of merchant accounts, renewals, pricing updates, and expansion opportunities while delivering proactive strategies to grow GMV and revenue.

Qualifications

• 5+ years of B2B client-facing experience.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills for strategic accounts.
• Experience managing cross-functional projects with high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report impact of programs.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term strategic relationships.
• Renewals, pricing updates, and expansions for merchant accounts.
• Deliver proactive client management strategies to drive GMV and revenue growth.
• Analyze merchant performance and recommend programs to increase product adoption and promote best practices.
• Manage merchant relationship health to maximize value for both affirm and merchants.
• Coordinate with Analytics, Credit, Technical, Marketing, and Product teams to improve affirm's offering.

Skills

B2B client-facing

Contract negotiations

CRM

Cross-functional projects

Communication (written & verbal)

Analytics

Fintech knowledge

Salesforce

Tools

Salesforce

BI tools

Job description

Affirm is a remote-first company that partners with merchants to maximize value after the sale. The Client Success team serves as the primary post-sale contact, coordinating with Analytics, Product, Marketing, Credit, and Tech to drive growth and healthy partnerships.

You will manage a portfolio of merchant accounts, renewals, pricing updates, and expansion opportunities while delivering proactive strategies to grow GMV and revenue.