Remote Strategic Client Growth & Retention Executive

BizLibrary; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Work from anywhere in the US

Competitive Salary

Medical, Dental, and Vision Insurance

Flexible PTO

401K - 100% vested with ~4% match

12 Paid Holidays

Company Laptop

Reimbursement for home office expenses

Employee Referral Bonuses

Short-Term and Long-Term Disability

FSA & HSA Options

Life Insurance

Personal and Professional Development

Employee Assistance Program (Mental He

Parental Leave + baby bonus

Job summary

BizLibrary is seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, identify expansion opportunities, and cultivate strong relationships with senior-level stakeholders to ensure long-term customer success.

You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling into HR decision makers and navigating complex stakeholder environments.
• Experience selling SaaS or a subscription-based business.
• Strong experience with CRM data analysis and executive communication.

Responsibilities

• Drive retention, expansion, and executive engagement across a defined book of business.
• Reduce churn and identify opportunities to upsell and cross-sell.
• Manage relationships with senior stakeholders to ensure long-term customer success.
• Monitor health signals, renewal risks, and upsell pipelines with a formal process.
• Communicate effectively with customer executives to align on goals and outcomes.

Skills

Account management

Customer success

Sales

Executive communication

Tools

Salesforce

Job description

BizLibrary is seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, identify expansion opportunities, and cultivate strong relationships with senior-level stakeholders to ensure long-term customer success.

You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic