Strategic Client Success Executive: Retention & Growth

ivision; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

ivision is seeking a Client Success Executive to align Delivery Managers, Consulting Services, and Sales to deliver exceptional customer outcomes for our Atlanta clients. You will build trusted relationships, drive adoption, and ensure measurable value across the customer journey.

You will own retention, renewals, and revenue growth, collaborate with Account Executives to forecast health, and develop comprehensive Success Plans.

Qualifications

• 5–7 years of experience in Client Success or customer-facing roles within a Managed Services or IT services organization, with direct responsibility for driving retention, renewals, and revenue growth.
• Demonstrated success managing a portfolio of clients, including renewals and expansions.
• Exceptional ability to work cross-functionally with clients at multiple levels and with internal teams to deliver customer value and business outcomes.
• Experience developing and executing Success Plans and managing health metrics across complex technology services engagements.
• Proven results driving adoption, retention, and profitable growth.
• Solid understanding of the Client Success discipline, including key metrics, processes, and best practices.

Responsibilities

• Build trust, long-term relationships, and loyalty with clients across their organizations to develop multiple points of support and sponsorship.
• Own Net Revenue Retention and Gross Retention outcomes across assigned accounts.
• Maintain accurate forecasts for renewals and expansions, and partner closely with Account Executives to drive attainment of revenue goals.
• Proactively drive customer value by ensuring the achievement of client outcomes, adoption of ivision solutions, and delivery of long-term customer partnerships.
• Develop and execute comprehensive Success Plans for each client, defining clear objectives, success measures, and adoption milestones.

Skills

Executive relationships

Business acumen

Sales collaboration

Consultative approach

Cross-functional teamwork

Data-driven storytelling

Managed services knowledge

Job description

ivision is seeking a Client Success Executive to align Delivery Managers, Consulting Services, and Sales to deliver exceptional customer outcomes for our Atlanta clients. You will build trusted relationships, drive adoption, and ensure measurable value across the customer journey.

You will own retention, renewals, and revenue growth, collaborate with Account Executives to forecast health, and develop comprehensive Success Plans.