SaaS Renewal & Growth Executive

BeyondTrust; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

BeyondTrust is seeking a Customer Retention Executive (CRE1) to safeguard and grow recurring revenue across a global customer base. You will manage high-volume accounts in renewal or migration motions and pursue expansion opportunities, collaborating with Sales and Support to maximize value.

You will drive renewals, analyze account data, and negotiate creative solutions while communicating product use-cases and value to customers in a fast-paced, customer-centric environment.

Qualifications

• Requires a Bachelor's degree or comparable industry experience.
• Strong written and verbal communication across internal teams and customers.
• Ability to organize, multi-task, and work independently in a fast-paced environment.

Responsibilities

• Contribute to renewal bookings quota and migration targets.
• Serve as primary contact for perpetual customer accounts in renewal or migration.
• Identify add-ons and upsell opportunities with renewals/migrations.
• Report on TAR, ACV, renewal add-ons, and renewal opportunities.
• Negotiate with customers and propose effective resolutions.
• Explain product use-cases, especially SaaS upgrade motions and value.
• Handle escalations and defuse tense situations.
• Proactively align with Sales, Order Management, Renewal Ops, Billing, Support, etc.
• Follow Bookings Policy and resolve orders on hold per guidelines.

Skills

Communication

Organization

Multi-tasking

Cross-functional

Analytical thinking

Problem solving

Time management

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Salesforce

Microsoft Office

Job description

BeyondTrust is seeking a Customer Retention Executive (CRE1) to safeguard and grow recurring revenue across a global customer base. You will manage high-volume accounts in renewal or migration motions and pursue expansion opportunities, collaborating with Sales and Support to maximize value.

You will drive renewals, analyze account data, and negotiate creative solutions while communicating product use-cases and value to customers in a fast-paced, customer-centric environment.