Strategic SaaS Client Growth & Retention Lead

BizLibrary; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible PTO

401K - 100% vested with match

Job summary

BizLibrary is seeking a strategic, customer‑centric professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, identify and close expansion opportunities, and cultivate strong relationships with senior‑level stakeholders to ensure long‑term customer success.

In this role you’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor while contributing to revenue growth.

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling to HR decision makers in complex stakeholder environments.
• Experience selling SaaS or subscription-based businesses; strong CRM/data analysis.

Responsibilities

• Execute strategies to improve gross and net retention through renewal management.
• Identify and close upsell and cross-sell opportunities within a defined book of business.
• Monitor health scores, product adoption, and renewal risks.
• Build and maintain executive-level relationships to align with strategic goals.
• Lead a formalized upsell process and manage the upsell pipeline.

Skills

Account management

Customer success

Sales

CRM (Salesforce)

Tools

Salesforce

Job description

BizLibrary is seeking a strategic, customer‑centric professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, identify and close expansion opportunities, and cultivate strong relationships with senior‑level stakeholders to ensure long‑term customer success.

In this role you’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor while contributing to revenue growth.