Strategic Client Success Leader for Growth & Retention

ACS Services, Inc.; Brockton (MA); On-site; USD 85,000 - 100,000; Full time

Job summary

ACS Services, Inc. in the United States seeks a Senior Client Success Manager to drive value realization, retention, and growth across strategic accounts.

You will partner with executive stakeholders to align technology outcomes with business goals and act as trusted advisor, escalation owner, and growth catalyst. This role emphasizes proactive account health, TBRs and roadmaps, cross-functional collaboration with Sales, Professional Services, and Operations, and a value-based approach to

Qualifications

• Strong executive communication and relationship-building abilities.
• Proven track record in strategic account management and upsell opportunities.
• Ability to translate technical concepts into business value for C‑suite.
• Experience managing escalations and complex client situations.

Responsibilities

• Own the preparation, delivery, and follow-up of all client Technology Business Reviews (TBRs).
• Translate technical performance and security posture into clear business outcomes.
• Set agendas in advance, gather client priorities, and ensure executive-level communication.
• Present insights, risks, progress, and recommendations to client stakeholders.
• Maintain Technology Maturity Levels (TMLs) and evolving client roadmaps.

Skills

Executive communication

Strategic account management

Consultative selling

Escalation management

Client relationship building

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

ACS Services, Inc. in the United States seeks a Senior Client Success Manager to drive value realization, retention, and growth across strategic accounts.

You will partner with executive stakeholders to align technology outcomes with business goals and act as trusted advisor, escalation owner, and growth catalyst. This role emphasizes proactive account health, TBRs and roadmaps, cross-functional collaboration with Sales, Professional Services, and Operations, and a value-based approach to