Client Account Executive

BizLibrary; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible PTO

401K - 100% vested with match

Job summary

BizLibrary is seeking a strategic, customer‑centric professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, identify and close expansion opportunities, and cultivate strong relationships with senior‑level stakeholders to ensure long‑term customer success.

In this role you’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor while contributing to revenue growth.

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling to HR decision makers in complex stakeholder environments.
• Experience selling SaaS or subscription-based businesses; strong CRM/data analysis.

Responsibilities

• Execute strategies to improve gross and net retention through renewal management.
• Identify and close upsell and cross-sell opportunities within a defined book of business.
• Monitor health scores, product adoption, and renewal risks.
• Build and maintain executive-level relationships to align with strategic goals.
• Lead a formalized upsell process and manage the upsell pipeline.

Skills

Account management

Customer success

Sales

CRM (Salesforce)

Tools

Salesforce

Job description

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You'll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

#LI-REMOTE

Key Responsibilities

• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
• Monitor customer health scores, product adoption, and renewal risks.
• Upsell & Expansion
• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
• Add revenue to the overall book of business through existing customer growth.
• Executive-Level Customer Communication
• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
• Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience

• 3+ years of experience in account management, customer success, or sales
• Experience selling into HR decision makers and navigating complex stakeholder environments
• Experience selling SaaS or a subscription-based business required.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis
• Exceptional executive communication skills, with the ability to influence at all levels.

$90,000 - $100,000 a year

Salary listed is for the base salary. This position is also eligible for a progressive, uncapped, monthly commission plan for renewals and upsells.

• Work from anywhere within the US for most roles
• Medical, Dental, and Vision Insurance
• Flexible PTO
• 401K - 100% vested with ~4% match
• 12 Paid Holidays
• Company Laptop
• Reimbursement for home office expenses
• Short-Term and Long-Term Disability Insurance
• FSA & HSA Options
• Life Insurance
• Personal and Professional Development
• Employee Assistance Program (Mental Health)