Remote: Strategic Enterprise CSM Leader

Socket.dev; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Motive is seeking a Senior Manager, Strategic Customer Success to lead a remote US-based team of 6-9 Strategic Customer Success Managers, driving retention and upsell for high-value enterprise accounts. You will develop playbooks, use data and AI to forecast net revenue retention, and advocate for clients with internal teams, balancing client outcomes with business goals.

The role requires 5+ years leading CS in B2B SaaS, experience with enterprise licensing, and a proven ability to engage

Qualifications

• 5+ years proven track record of leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients.
• Experience with enterprise licensing models and executive-level relationship management.
• Strong data analytics skills and ability to forecast retention and revenue outcomes.
• Proven ability to drive cross-functional collaboration and strategic account growth.

Responsibilities

• Lead a team of 6-9 Strategic Customer Success Managers to exceed retention goals for major accounts.
• Develop and iterate playbooks that drive outcomes for strategic clients.
• Leverage data and analytics to forecast net revenue retention and client health.

Skills

Team leadership

Data-driven

AI in CS

Stakeholder communication

Strategic account management

Job description

Motive is seeking a Senior Manager, Strategic Customer Success to lead a remote US-based team of 6-9 Strategic Customer Success Managers, driving retention and upsell for high-value enterprise accounts. You will develop playbooks, use data and AI to forecast net revenue retention, and advocate for clients with internal teams, balancing client outcomes with business goals.

The role requires 5+ years leading CS in B2B SaaS, experience with enterprise licensing, and a proven ability to engage