Remote Spanish-Speaking CSM for Healthcare

Streamline Healthcare Solutions; Iowa Center (IA); Remote; USD 65,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US-based role. You will manage multiple customer accounts, align with Mountain or Central time, drive adoption of modules, and coordinate across teams to ensure an exceptional customer experience.

The position requires a Bachelor's degree or higher and experience in customer success, project management, and change management, with travel up to 20% to support clients nationwide.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Team Building

Project Management

Change Management

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US-based role. You will manage multiple customer accounts, align with Mountain or Central time, drive adoption of modules, and coordinate across teams to ensure an exceptional customer experience.

The position requires a Bachelor's degree or higher and experience in customer success, project management, and change management, with travel up to 20% to support clients nationwide.