Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Arkansas City (KS); Remote; USD 65,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional customer experience. You will align schedules with Mountain or Central time zones and support customers across healthcare software implementations.

The role emphasizes relationship building, project management, and collaboration with cross-functional teams, with up to 20% travel. A related degree and prior CSM experience are preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Project Management

Leadership

Change Management

Customer Relationships

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional customer experience. You will align schedules with Mountain or Central time zones and support customers across healthcare software implementations.

The role emphasizes relationship building, project management, and collaboration with cross-functional teams, with up to 20% travel. A related degree and prior CSM experience are preferred.