Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; New Hampshire; Remote; USD 65,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is hiring a Customer Success Manager for a nationwide remote role in the United States. You will oversee multiple customer accounts, ensure satisfaction, and coordinate across teams to deliver value.

Ideal candidates have a Bachelor’s degree, experience as a CSM, and background in Behavioral Healthcare or EMR systems. Travel up to 20% and strong leadership skills are expected.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Strong leadership and team-building skills.
• Background in Behavioral Healthcare or Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and serve as the main point of contact.
• Understand customer needs and priorities to align solutions.
• Direct projects to ensure on-time, in-scope deliverables.
• Hold regular meetings to stay aligned with customer needs and expectations.
• Promote additional functionality and modules to boost customer efficiency.
• Maintain high customer retention and satisfaction (target 85%+).

Skills

Customer Success

Leadership

Project Management

Change Management

Behavioral Healthcare

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is hiring a Customer Success Manager for a nationwide remote role in the United States. You will oversee multiple customer accounts, ensure satisfaction, and coordinate across teams to deliver value.

Ideal candidates have a Bachelor’s degree, experience as a CSM, and background in Behavioral Healthcare or EMR systems. Travel up to 20% and strong leadership skills are expected.