Remote Spanish-Speaking CSM for Healthcare Tech

Streamline Healthcare Solutions; Maryland City (MD); Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and acting as the voice of the customer across teams. This role aligns with Mountain or Central time to support these zones.

The position requires a related bachelor’s degree, experience in customer success, project and change management, and strong leadership with team-building skills. Travel up to 20% is expected.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer’s efficiency
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Skills

Customer Success

Project Management

Change Management

Leadership

Team Building

Behavioral Healthcare

EMR Experience

Travel up to 20%

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and acting as the voice of the customer across teams. This role aligns with Mountain or Central time to support these zones.

The position requires a related bachelor’s degree, experience in customer success, project and change management, and strong leadership with team-building skills. Travel up to 20% is expected.