Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Texas; Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will oversee multiple customer accounts, align product knowledge with client needs, and coordinate with sales and support to ensure a superior experience for behavioral health organizations.

The role requires a Bachelor's degree, PM and CM experience, leadership skills, and willingness to travel up to 20%.

Qualifications

• Bachelor's degree or higher in a related field.
• PM and CM experience desirable.
• Background in Behavioral Healthcare or EMR preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules.
• Maintain customer retention.
• Aim for Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Project Management

Change Management

Customer Success

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will oversee multiple customer accounts, align product knowledge with client needs, and coordinate with sales and support to ensure a superior experience for behavioral health organizations.

The role requires a Bachelor's degree, PM and CM experience, leadership skills, and willingness to travel up to 20%.