Remote Software Customer Success Lead — Public Safety

Motorola Solutions; South Carolina; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Relocation provided

Job summary

Motorola Solutions is seeking a Senior Customer Success Manager to oversee PremierOne, Flex, and Emergency Call Handling software on a fully remote basis. The role requires coordinating deployments, servicing commitments, and ensuring strong customer outcomes across the Southeast region.

Ideal candidates bring 5+ years in command centers, software deployment, or related fields, plus experience with API technologies, cloud deployment, and Agile project management.

Qualifications

• Bachelor's degree required or preferred with relevant experience.
• Ability to obtain government background clearance.
• Authorized to work in the U.S. without employer sponsorship.

Responsibilities

• Execute service agreements and deploy field resources.
• Adhere to best practices within the customer's environment.
• Deliver consistent service levels and manage escalations.
• Coordinate changes with cloud releases and service plans.
• Maintain awareness of complex service matters and technical solutions.
• Provide reports on technical performance and open tickets.
• Coordinate with account teams and technical resources.
• Build trusted advisor relationships with the customer.
• Strong understanding of Motorola Software and Video products.

Skills

Agile project management

Software deployment methodologies

Cloud deployment

API technologies

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Senior Customer Success Manager to oversee PremierOne, Flex, and Emergency Call Handling software on a fully remote basis. The role requires coordinating deployments, servicing commitments, and ensuring strong customer outcomes across the Southeast region.

Ideal candidates bring 5+ years in command centers, software deployment, or related fields, plus experience with API technologies, cloud deployment, and Agile project management.