Remote ServiceNow Solutions Architect - Platform Design

Cognizant; Salem (OR); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise ServiceNow solutions that support critical operations and digital transformation. You will collaborate with business stakeholders, architects, developers, and delivery teams to drive platform innovation, oversee change requests, and guide architecture decisions.

This remote role is open to qualified applicants in the United States, with emphasis on ITSM modules and hands-on development

Qualifications

• Extensive experience as a ServiceNow Solution Architect or lead technical consultant.
• Deep expertise in ServiceNow ITSM including incident, problem, change and knowledge management.
• Hands-on development with business rules, client scripts, flow designer and ACLs.
• Proven ability to present designs to governance boards and senior stakeholders.
• Strong understanding of Agile delivery, backlog refinement, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.

Responsibilities

• Lead weekly demand backlog meetings and prioritize initiatives.
• Design scalable, secure ServiceNow solutions aligned with enterprise standards.
• Present solution designs and architectural decisions to governance forums.
• Manage change requests, deployment planning, and production readiness.
• Perform hands-on development and configuration while guiding the team.
• Drive Agile delivery activities from backlog through deployment.

Skills

ServiceNow ITSM

Architecture leadership

Agile delivery

Stakeholder management

REST integrations

SOAP integrations

IntegrationHub

Team mentoring

Governance & ARC

Tools

REST

SOAP

IntegrationHub

UI Policies

Job description

Cognizant is seeking a ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise ServiceNow solutions that support critical operations and digital transformation. You will collaborate with business stakeholders, architects, developers, and delivery teams to drive platform innovation, oversee change requests, and guide architecture decisions.

This remote role is open to qualified applicants in the United States, with emphasis on ITSM modules and hands-on development