Remote ServiceNow Solutions Architect – Platform Design Lead

Cognizant; Boise (ID); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions that enable digital transformation. You will collaborate with stakeholders, architects, developers, and delivery teams to drive platform innovation.

The role combines hands-on development with architectural leadership, agile delivery, and governance participation across initiatives, ensuring scalable, secure, and cost‑effective solutions for our clients.

Qualifications

• Extensive experience as a ServiceNow Solution Architect or similar.
• Proven ability to design and present architecture to governance boards.
• Knowledge of ITSM modules and platform capabilities.

Responsibilities

• Lead weekly demand backlog meetings with stakeholders and prioritize initiatives.
• Design scalable, secure ServiceNow solutions aligned with standards.
• Present designs, technical recommendations, and architectural decisions to governance boards.
• Manage change requests, deployment planning, and release readiness.
• Perform hands‑on ServiceNow development and configuration with technical leadership.
• Drive Agile delivery including backlog refinement, sprint planning, testing, and deployments.

Skills

ServiceNow expertise

Solution architecture

Agile delivery

Stakeholder management

Leadership of distributed teams

Education

Bachelor's degree in IT or related field

Tools

ServiceNow ITSM

Flow Designer

UI Policies

ACLs

Scripting (Business Rules, Client Scripts, Script Includes)

REST integrations

SOAP integrations

IntegrationHub

Job description

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions that enable digital transformation. You will collaborate with stakeholders, architects, developers, and delivery teams to drive platform innovation.

The role combines hands-on development with architectural leadership, agile delivery, and governance participation across initiatives, ensuring scalable, secure, and cost‑effective solutions for our clients.