Remote ServiceNow Solutions Architect - Platform Innovation

Cognizant; San Francisco (CA); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions. This remote, full-time role involves collaborating with stakeholders, architects, and delivery teams to drive platform innovation and digital transformation.

You will manage backlogs, present architectural recommendations, and provide hands-on development while guiding a delivery team. Strong ITSM expertise and Agile experience are essential.

Qualifications

• Extensive experience as a ServiceNow Solution Architect or similar leadership role.
• Deep knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog).
• Hands-on development and configuration using ServiceNow components (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, Flow Designer, Workflows).
• Experience presenting architecture decisions to governance boards and senior stakeholders.
• Strong understanding of Agile delivery, backlog, sprint planning, and deployments.
• Experience leading distributed technical teams and mentoring developers.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead weekly demand backlog meetings and prioritize initiatives.
• Design scalable, secure ServiceNow solutions aligned with enterprise standards.
• Present designs and architectural decisions to governance forums.
• Manage change requests, deployment planning, release coordination, and production readiness.
• Perform hands-on ServiceNow development and provide technical leadership.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.

Skills

ServiceNow Solution Architect

Agile delivery

Stakeholder management

Technical leadership

Tools

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

Flow Designer

Workflows

REST/SOAP Integrations

Job description

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions. This remote, full-time role involves collaborating with stakeholders, architects, and delivery teams to drive platform innovation and digital transformation.

You will manage backlogs, present architectural recommendations, and provide hands-on development while guiding a delivery team. Strong ITSM expertise and Agile experience are essential.