Remote ServiceNow Change & Enablement Lead

Cognizant Technology Solutions Corporation; Carson City (NV); Remote; USD 119.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of ServiceNow processes across client organizations. You will work with business owners, trainers, and delivery teams from go-live through steady-state operations.

You will design role-based guidance, create quick reference materials, and deliver Train-the-Trainer programs to scale learning and ensure a successful transition to operations.

Qualifikationen

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials, such as Quick Reference Guides.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Aufgaben

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Kenntnisse

Change management leadership

Enablement and adoption

Train-the-Trainer design

Knowledge transfer

Jobbeschreibung

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of ServiceNow processes across client organizations. You will work with business owners, trainers, and delivery teams from go-live through steady-state operations.

You will design role-based guidance, create quick reference materials, and deliver Train-the-Trainer programs to scale learning and ensure a successful transition to operations.