Remote ServiceNow Change & Enablement Lead

Cognizant Technology Solutions Corporation; Madison (WI); Remote; USD 119,000 - 140,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to guide adoption of new ServiceNow processes and capabilities. You will collaborate with client business owners, trainers, and delivery teams to ensure go-live success and steady-state usage.

You will develop role-based guidance, design Train-the-Trainer sessions, and oversee knowledge transfer to client teams, helping to bridge gaps and tailor materials to various user groups.

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations
• Proven ability to develop role-based process guidance and training materials such as Quick Reference Guides
• Experience designing and delivering Train-the-Trainer programs
• Experience supporting operational transitions and knowledge transfer to client or support teams

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities
• Create Quick Reference Guides and role-based process guidance tailored to each user group
• Design and deliver Train-the-Trainer sessions to scale learning across the organization
• Support the transition to operations through structured knowledge transfer and handover to client teams
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach

Skills

Change management

Enablement

User adoption

Train-the-Trainer

Knowledge transfer

Education

Prosci / CCMP certification

CSA (ServiceNow) certification

Tools

Prosci Certified Change Practitioner

ACMP Certified Change Management Professional (CCMP)

Job description

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to guide adoption of new ServiceNow processes and capabilities. You will collaborate with client business owners, trainers, and delivery teams to ensure go-live success and steady-state usage.

You will develop role-based guidance, design Train-the-Trainer sessions, and oversee knowledge transfer to client teams, helping to bridge gaps and tailor materials to various user groups.