Remote ServiceNow Change & Enablement Lead

Cognizant Technology Solutions Corporation; Trenton (NJ); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of new ServiceNow processes across client organizations. You will create role-based guidance, develop train-the-trainer programs, and ensure a smooth transition to steady-state operations with knowledge transfer to client teams.

The role emphasizes collaboration with client stakeholders and ServiceNow delivery teams to tailor enablement materials, with flexible work arrangements and a strong

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Develop role-based process guidance and training materials, such as Quick Reference Guides.
• Design and deliver Train-the-Trainer programs to scale learning.
• Support operational transitions and knowledge transfer to client teams.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes.
• Create Quick Reference Guides and role-based process guidance for user groups.
• Design and deliver Train-the-Trainer sessions to scale learning across the organization.
• Support the transition to operations through knowledge transfer to client teams.
• Partner with stakeholders to identify adoption gaps and update enablement materials.

Skills

Change management

User adoption

Training materials

Train-the-Trainer

Stakeholder collaboration

Education

Prosci Certified Change Practitioner

ACMP CCMP Certification

ServiceNow CSA Certification

Tools

e-learning tools

Instructional design software

Job description

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of new ServiceNow processes across client organizations. You will create role-based guidance, develop train-the-trainer programs, and ensure a smooth transition to steady-state operations with knowledge transfer to client teams.

The role emphasizes collaboration with client stakeholders and ServiceNow delivery teams to tailor enablement materials, with flexible work arrangements and a strong