Remote Service Transformation Specialist

Oscar Health, Inc.; Dallas (TX); Remote; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation program

Annual performance bonuses

Job summary

Oscar Health, Inc. is hiring an Associate, Service Transformation to drive the Service Forward initiative, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences.

The role manages implementation details, analyzes performance, coordinates stakeholders, and supports smaller member and provider service optimization initiatives alongside broader transformation work. You will report to the Senior Director of Member & Provider Services.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end-to-end project management.
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Operations

Data analysis

Workflow design

Project management

Process improvement

Education

Bachelor's degree

3+ years commensurate experience

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is hiring an Associate, Service Transformation to drive the Service Forward initiative, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences.

The role manages implementation details, analyzes performance, coordinates stakeholders, and supports smaller member and provider service optimization initiatives alongside broader transformation work. You will report to the Senior Director of Member & Provider Services.