Remote Service Transformation Manager

Oscar Health, Inc.; Dallas (TX); Remote; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Benefits package

Job summary

Oscar Health, Inc. is hiring a Manager, Service Transformation to lead cross-functional programs that advance Service Forward by balancing high-quality human service with AI-enabled automation.

The role reports to the Senior Director, Member and Provider Services and is remote, open to candidates residing in Dallas, TX. It includes opportunities to align enterprise partners around strategy, operating-model design, implementation, and change management to improve member and provider service

Qualifications

• 4+ years of experience in program management.
• 3+ years of experience in delivering projects / programs.
• Master's Degree preferred; PMP or similar certifications preferred.
• Lean/Six Sigma certifications beneficial.
• Healthcare industry experience (Health Insurance or Health Systems) beneficial.

Responsibilities

• Leads end-to-end management of cross-functional implementations and projects, including plan creation, stakeholder engagement, and on-time delivery.
• Evaluates departmental performance by gathering and interpreting data and metrics; assists in developing metrics and mitigation strategies.
• Collaborates with internal and external stakeholders to design proactive implementation, communications, and change-management strategies.

Skills

Program management

Project delivery

Education

Master's Degree

PMP Certification

Job description

Oscar Health, Inc. is hiring a Manager, Service Transformation to lead cross-functional programs that advance Service Forward by balancing high-quality human service with AI-enabled automation.

The role reports to the Senior Director, Member and Provider Services and is remote, open to candidates residing in Dallas, TX. It includes opportunities to align enterprise partners around strategy, operating-model design, implementation, and change management to improve member and provider service