Service Transformation Specialist

Oscar Health, Inc.; Tempe (AZ); Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Performance bonuses

Benefits package

Job summary

Oscar Health, Inc. in Tempe, AZ is seeking an Associate, Service Transformation to drive cross-functional implementations within the Concierge Optimization team.

You will partner with business and technical teams to improve contact-center processes and service experiences, owning projects from planning through delivery. This hybrid role requires 3 in-office days per week (Thursdays mandatory) with the remaining days flexible.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years in operations, health insurance, data analysis, engineering or consulting.
• 2+ years using data software such as Excel, SQL, Python or similar tools.
• 2+ years of end-to-end project management.
• 2+ years designing and improving workflows and procedures.
• 2+ years with Lean, Six Sigma or Theory of Constraints.

Responsibilities

• Leads end-to-end management of cross-functional implementations/projects.
• Evaluate departmental performance and develop metrics.
• Collaborate with partner groups for change management and risk mitigation.
• Mentor teammates and promote growth; ensure compliance.

Skills

Project management

Data analysis

Workflow design

Process improvement

Stakeholder management

Education

Bachelor's degree or 3+ years experience

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. in Tempe, AZ is seeking an Associate, Service Transformation to drive cross-functional implementations within the Concierge Optimization team.

You will partner with business and technical teams to improve contact-center processes and service experiences, owning projects from planning through delivery. This hybrid role requires 3 in-office days per week (Thursdays mandatory) with the remaining days flexible.