Associate, Service Transformation & Process Improvement

Oscar Health, Inc.; Atlanta (GA); Hybrid; USD 87,000 - 114,000; Full time

Job summary

Oscar Health is hiring an Associate, Service Transformation to join our Concierge Optimization team. This role partners with business and technical stakeholders to design, optimize, and implement improved operations and processes.

You will gather requirements, manage projects, document decisions, and analyze data across multiple initiatives. You’ll report to the Senior Director of Member & Provider Services.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years in operations, health insurance, data analysis, engineering or consulting.
• 2+ years using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of end-to-end project management.
• 2+ years designing and improving workflows and standing up operating and technical procedures.
• 2+ years with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Excel

SQL

Python

Education

Bachelor's degree or 3+ years commensurate experience

Job description

Oscar Health is hiring an Associate, Service Transformation to join our Concierge Optimization team. This role partners with business and technical stakeholders to design, optimize, and implement improved operations and processes.

You will gather requirements, manage projects, document decisions, and analyze data across multiple initiatives. You’ll report to the Senior Director of Member & Provider Services.