Remote Service Transformation Lead

Oscar Health, Inc.; Dallas (TX); Remote; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Full benefits

Job summary

Oscar Health, Inc. is seeking an Associate, Service Transformation to drive cross-functional implementations and improve contact-center processes and service experiences. You will manage project plans, coordinate stakeholders, and support service-optimization initiatives alongside broader transformation work.

You will report into the Senior Director of Member & Provider Services. This remote role is open to candidates in the United States, with potential future hybrid models near your metro area.

Qualifications

• Bachelor's degree or 3+ years of commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end-to-end project management.
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads end-to-end management of cross-functional implementations/projects with project plans and stakeholder engagement.
• Evaluates departmental performance by data collection, analysis, and metrics development.
• Collaborates with partner groups to create proactive implementation, communications, and risk mitigation strategies.
• Mentors team members and supports growth.
• Ensures compliance with applicable laws and regulations.
• Performs other responsibilities as assigned.

Skills

Data analytics

Project management

Workflow design

Process improvement

Excel

SQL

Python

Lean Six Sigma

Communication

Education

Bachelor's degree

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is seeking an Associate, Service Transformation to drive cross-functional implementations and improve contact-center processes and service experiences. You will manage project plans, coordinate stakeholders, and support service-optimization initiatives alongside broader transformation work.

You will report into the Senior Director of Member & Provider Services. This remote role is open to candidates in the United States, with potential future hybrid models near your metro area.