Service Transformation Associate: Process Optimization

Oscar Health, Inc.; New York (NY); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Medical, dental and vision benefits

Job summary

Oscar Health, Inc. is hiring an Associate, Service Transformation to join the Concierge Optimization team in New York. You will lead cross-functional implementations, analyze performance data, and coordinate stakeholders to drive service improvements.

The role reports to the Senior Director Member & Provider Services and requires a hybrid schedule with three in-office days per week. The position emphasizes process optimization, project management, and mentorship, with a focus on improving

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end-to-end project management.
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Data analysis

SQL

Excel

Python

Project management

Lean Six Sigma

Process improvement

Operations experience

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is hiring an Associate, Service Transformation to join the Concierge Optimization team in New York. You will lead cross-functional implementations, analyze performance data, and coordinate stakeholders to drive service improvements.

The role reports to the Senior Director Member & Provider Services and requires a hybrid schedule with three in-office days per week. The position emphasizes process optimization, project management, and mentorship, with a focus on improving