Remote Service Transformation Associate (Process & Change)

Oscar Health, Inc.; United States; Remote; USD 87,000 - 114,000; Full time

Benefits offered by this job

Employee benefits

Unlimited vacation policy

Annual performance bonuses

Job summary

Oscar Health, Inc. is seeking an Associate, Service Transformation to drive cross-functional implementations that improve contact-center processes and service experiences.

You will manage implementation details, analyze performance, coordinate stakeholders, and support transformation initiatives, reporting to the Senior Director Member & Provider Services. The role is remote, open to residents in Atlanta, GA, with potential future hybrid options.

Qualifications

• Bachelor’s degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end-to-end project management.
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues’ growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Excel

SQL

Python

Project management

Workflow design

Process improvement

Education

Bachelor's degree

Lean Six Sigma Green Belt

Job description

Oscar Health, Inc. is seeking an Associate, Service Transformation to drive cross-functional implementations that improve contact-center processes and service experiences.

You will manage implementation details, analyze performance, coordinate stakeholders, and support transformation initiatives, reporting to the Senior Director Member & Provider Services. The role is remote, open to residents in Atlanta, GA, with potential future hybrid options.