Service Transformation Manager — AI-Driven Care Ops

Oscar Health, Inc.; New York (NY); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Competitive benefits (medical, dental,

Vision benefits

Job summary

Oscar Health, Inc. is hiring a Manager, Service Transformation to lead cross-functional programs that advance Service Forward and evolve Oscar's contact-center model with AI-enabled automation. You will align partners around strategy, operating-model design, and change management while improving member and provider service performance.

You will report to the Senior Director, Member and Provider Services. The role is based in New York with a hybrid schedule requiring 3 in-office days per week,

Qualifications

• 4+ years of experience in program management.
• 3+ years of experience delivering projects/programs.
• Master's degree required.
• PMP certifications or equivalent program management certs.
• Lean/Six Sigma certifications preferred.
• Healthcare experience (health insurance, health systems, or healthcare consulting).

Responsibilities

• Lead end-to-end cross-functional implementations and manage project plans and stakeholders.
• Evaluate department performance using data, metrics, and mitigation strategies.
• Collaborate with internal and external stakeholders for change management and risk mitigation.
• Mentor team members and promote professional growth.
• Ensure compliance with applicable laws and regulations.
• Perform other duties as assigned.

Skills

Program management

Cross-functional collaboration

Data analysis

Change management

Mentoring / team leadership

Education

Master's Degree

Tools

PMP Certification

Lean/Six Sigma Certification

Job description

Oscar Health, Inc. is hiring a Manager, Service Transformation to lead cross-functional programs that advance Service Forward and evolve Oscar's contact-center model with AI-enabled automation. You will align partners around strategy, operating-model design, and change management while improving member and provider service performance.

You will report to the Senior Director, Member and Provider Services. The role is based in New York with a hybrid schedule requiring 3 in-office days per week,