Remote Service Transformation Associate - Unlimited PTO

Oscar Health, Inc.; Oregon; Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Performance bonuses

Benefits package

Remote work option

Job summary

Oscar Health, Inc. is seeking an Associate, Service Transformation to join the Concierge Optimization team. The role leads cross-functional implementations, improving contact-center processes and service experiences while coordinating stakeholders and driving performance improvements.

You will report into the Senior Director and work remotely with potential future hub presence. Base pay ranges from $87,188 to $114,434 per year plus benefits and bonuses.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years in operations, health insurance, data analysis, engineering or consulting.
• 2+ years using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of end-to-end project management.
• 2+ years designing and improving workflows and standing up operating procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Responsibilities

• Leads end-to-end management of cross-functional implementations/projects, including project plan creation and stakeholder engagement.
• Evaluates departmental performance by data collection, analysis and metrics development.
• Collaborates with partner groups for proactive implementation and risk mitigation programs.
• Mentors team members and supports growth.
• Ensures compliance with applicable laws and regulations.
• Performs other responsibilities as assigned.

Skills

Data analysis

Project management

Workflow design

Lean Six Sigma

Education

Bachelor's degree or equivalent experience

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is seeking an Associate, Service Transformation to join the Concierge Optimization team. The role leads cross-functional implementations, improving contact-center processes and service experiences while coordinating stakeholders and driving performance improvements.

You will report into the Senior Director and work remotely with potential future hub presence. Base pay ranges from $87,188 to $114,434 per year plus benefits and bonuses.