Service Transformation Project Lead

Oscar Health, Inc.; Tempe (AZ); Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid time off

401(k) plan

Life and disability insurance

Wellness time & reimbursements

Hybrid work schedule

Job summary

Oscar Health, Inc. is seeking an Associate, Service Transformation to join our Concierge Optimization team in Tempe.

You will drive cross-functional implementations, partner with business and technical teams, and manage project details to improve contact-center processes and service experiences. This hybrid role reports to the Senior Director, with a base salary of $87,188 to $114,434 per year, eligibility for annual bonuses and comprehensive benefits, and a focus on transformation initiatives

Qualifications

• Bachelor’s degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of end-to-end project management.
• 2+ years designing and improving workflows and standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Operations

Data analysis

Project management

Workflow design

Lean Six Sigma

Education

Bachelor's degree

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is seeking an Associate, Service Transformation to join our Concierge Optimization team in Tempe.

You will drive cross-functional implementations, partner with business and technical teams, and manage project details to improve contact-center processes and service experiences. This hybrid role reports to the Senior Director, with a base salary of $87,188 to $114,434 per year, eligibility for annual bonuses and comprehensive benefits, and a focus on transformation initiatives