Remote Service Project Manager - Mining & Materials

ABB Inc.; Utah; Remote; USD 110,000 - 170,000; Full time

Job summary

ABB in the United States is seeking a Service Manager to oversee the delivery of service projects and Customer Care Agreements in North America, reporting to the North American Mining & Material Service Manager. This role focuses on maintaining customer satisfaction and ensuring that customer requirements and targets are met, delivering excellent service at every stage of orders.

The work model for the role is Remote in the Western US, with responsibilities spanning contract negotiations,

Qualifications

• Experience in service project delivery and contract management.
• Strong analytical and communication skills.

Responsibilities

• Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE).
• Analyzing and addressing project risks, and regularly disseminating lessons learned.
• Working with other functions to coordinate contract negotiations and claims with customers.
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements.
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors. Review status, monitor, analyze and report on contract performance.

Job description

ABB in the United States is seeking a Service Manager to oversee the delivery of service projects and Customer Care Agreements in North America, reporting to the North American Mining & Material Service Manager. This role focuses on maintaining customer satisfaction and ensuring that customer requirements and targets are met, delivering excellent service at every stage of orders.

The work model for the role is Remote in the Western US, with responsibilities spanning contract negotiations,