Service Project Manager - Mining and Materials

ABB; Colorado; On-site; USD 110,000 - 170,000; Full time

Job summary

ABB's Mining & Material Service Team in North America seeks an experienced Service Program Manager to oversee delivery of service projects and customer care agreements across the region. You will lead project teams, manage contracts, and coordinate with engineering, testing, site work, and subcontractors to meet performance targets and customer requirements.

The role requires strong leadership and communication in a fast-paced industrial environment.

Qualifications

• Bachelor's Degree in Mechanical, Electrical, or similar Engineering or equivalent work experience.
• 5+ years' experience managing industrial control systems and electrical apparatus projects in industrial/utilities markets.
• Experience in management of project scope, cost, schedules and vendors/subcontractors.

Responsibilities

• Monitoring service orders to ensure cost control, resource efficiency and HSE.
• Analyzing and addressing project risks and disseminating lessons learned.
• Coordinating contract negotiations and claims with customers.
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements.
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors; review status and report on performance.

Skills

Project management

Communication

Education

Bachelor's Degree in Mechanical, Electrical, or similar Engineering

Tools

SAP

MS Suite

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

In this role, you will oversee the delivery of service projects and ABB Customer Care Agreements within our North American region. Reporting to the North American Mining & Material Service Manager you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

The work model for the role is

in the Western US.

Your Role and Responsibilities

• Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)
• Analyzing and addressing project risks, and regularly disseminating lessons learned
• Working with other functions to coordinate contract negotiations and claims with customers
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors. Review status, monitor, analyze and report on contract performance.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• Bachelor's Degree in Mechanical, Electrical, or similar Engineering highly preferred or equivalent work experience.
• 5+ years' experience managing industrial control systems and electrical apparatus projects; Experience in industrial and/or utilities markets is required.
• Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.
• Collaborative, solution-focused approach, and strong written and spoken communication skills
• Project Management PMP designation is desired.
• Fluent in English. French communication skills as an asset.
• Strong computer skills – SAP or other ERP and MS Suite (Word, Excel, PowerPoint, MS Project).

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

More About Us

ABB's Mining & Material team delivers solutions and services ensuring our customers get the most out of their investment. Our Mining & Material solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.

Our Mining & Material Service Team supports customers on ABB systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

Benefits

Our benefits? Competitive, comprehensive, and crafted with you in mind.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023