Service Project Manager - Mining and Materials

ABB Inc.; Utah; À distance; USD 110 000 - 170 000; Plein temps

Résumé du poste

ABB in the United States is seeking a Service Manager to oversee the delivery of service projects and Customer Care Agreements in North America, reporting to the North American Mining & Material Service Manager. This role focuses on maintaining customer satisfaction and ensuring that customer requirements and targets are met, delivering excellent service at every stage of orders.

The work model for the role is Remote in the Western US, with responsibilities spanning contract negotiations,

Qualifications

• Experience in service project delivery and contract management.
• Strong analytical and communication skills.

Responsabilités

• Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE).
• Analyzing and addressing project risks, and regularly disseminating lessons learned.
• Working with other functions to coordinate contract negotiations and claims with customers.
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements.
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors. Review status, monitor, analyze and report on contract performance.

Description du poste

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

__

In this role, you will oversee the delivery of service projects and ABB Customer Care Agreements within our North American region. Reporting to the North American Mining & Material Service Manager you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

The work model for the role is: #LI-Remote in the Western US.

Your Role and Responsibilities:

• Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)
• Analyzing and addressing project risks, and regularly disseminating lessons learned
• Working with other functions to coordinate contract negotiations and claims with customers
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors. Review status, monitor, analyze and report on contract performance.