Remote Service Experience Advisor

Anderson Auto Group; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K

Flex Benefits

Short/Long Term Disability Insurance

Employee Discounts

No Sundays

Paid Vacations

Job summary

Anderson Auto Group is seeking a remote Customer Experience Center specialist to support our Service Departments by scheduling appointments and handling diverse service call types. You will be the virtual face of the brand and embody the Experience Better motto from a home office.

Candidates should have strong verbal and written communication, proficiency with Word/Excel/Outlook, and the ability to multi-task across systems.

Qualifications

• Good verbal and written communication skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Time management, prioritization, and ability to multi-task are required.
• Self-motivated and goal oriented.
• Ability to hit sales quotas and closing percentages.
• Must be willing to submit to a drug screen prior to employment.
• Must have a clean and valid driver’s license.

Responsibilities

• Schedule appointments for inbound service customers and other service call types.
• Utilize video, text, chat, and email across platforms to communicate with customers.
• Maintain a quiet, secure home workspace and reliable internet for video calls.
• Engage customers with a positive, service-oriented approach to reinforce the AAG experience.

Skills

Communication skills

Multi-tasking

Time management

Self-motivated

Sales closing

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

Anderson Auto Group is seeking a remote Customer Experience Center specialist to support our Service Departments by scheduling appointments and handling diverse service call types. You will be the virtual face of the brand and embody the Experience Better motto from a home office.

Candidates should have strong verbal and written communication, proficiency with Word/Excel/Outlook, and the ability to multi-task across systems.