Remote Auto Service Scheduler – Customer Experience

Anderson Automotive Collision Center; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K

Flex Benefits

Short/Long Term Disability Insurance

Employee Discounts

No Sundays

Paid Vacations

Job summary

Anderson Auto Group is seeking a remote Customer Experience Center agent to assist inbound service calls, schedule appointments, and support our service departments. You will be the virtual face of the group, representing the brand and delivering the Experience Better promise.

Ideal candidates have strong written and verbal communication, comfort with scheduling software and Microsoft 365, and the ability to multi-task in a fast-paced environment from a home workspace.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Time management, prioritization skills, and the ability to multi-task.
• Self-motivated and goal oriented.
• Ability to hit sales quotas and closing percentages.

Responsibilities

• Handle inbound service calls to schedule appointments and support service inquiries.
• Utilize scheduling software and Office 365 tools; communicate via video, text, chat and email.
• Maintain flexibility with shifts including morning and afternoon slots.
• Be comfortable with Windows laptops and peripherals; participate in Teams video calls for training and meetings.

Job description

Anderson Auto Group is seeking a remote Customer Experience Center agent to assist inbound service calls, schedule appointments, and support our service departments. You will be the virtual face of the group, representing the brand and delivering the Experience Better promise.

Ideal candidates have strong written and verbal communication, comfort with scheduling software and Microsoft 365, and the ability to multi-task in a fast-paced environment from a home workspace.