Automotive Service Advisor & Multi-Channel Scheduler

WorkStaff360 Inc.; United States; Remote; USD 10,000 - 12,000; Full time

Benefits offered by this job

Hourly wage: $5–$6

Job summary

United States Digital Space LLC is seeking a detail‑oriented Automotive Customer Service Virtual Assistant to handle inbound/outbound customer communications, provide repair estimates, and schedule service appointments. You will manage multiple channels (phone, email, Yelp, Thumbtack, Facebook) with a focus on timely responses and professional service.

Responsibilities include upselling maintenance services, updating CRM records, and coordinating with technicians.

Qualifications

• Experience in customer service, virtual assistance, or administrative support.
• Excellent verbal and written English communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple communication channels simultaneously.
• Comfortable learning and using CRM or shop management software.
• Professional phone etiquette and customer service skills.
• Previous automotive service experience is required.

Responsibilities

• Answer inbound phone calls from prospective and existing customers.
• Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other channels.
• Provide professional and friendly customer service at all times.
• Follow up with leads and customer inquiries to increase booking conversions.
• Schedule, confirm, and manage service appointments.
• Coordinate appointment availability with technicians and business operations.
• Send reminders and updates to customers regarding scheduled services.
• Manage calendar updates and appointment changes.
• Gather customer information and vehicle details.
• Provide repair estimates and quotations based on company guidelines.
• Enter customer information accurately into the company management system.
• Maintain records of estimates and follow-up opportunities.
• Utilize ShopMonkey to manage customer information, work orders, and appointments.
• Update customer records and service histories.
• Assist with administrative tasks related to daily operations.
• Maintain organized and accurate documentation.
• Track lead status and follow up on pending opportunities.
• Ensure all inquiries receive timely responses.
• Identify opportunities to recommend additional maintenance and repair services.
• Educate customers on available services and promotions.
• Assist in increasing average ticket value through consultative communication.
• Support customer retention initiatives.
• Help maintain an active online presence for the business.
• Coordinate basic promotional content as directed.

Skills

Customer service

CRM software

English communication

Multitasking

Automotive knowledge

Phone etiquette

Tools

ShopMonkey

Job description

United States Digital Space LLC is seeking a detail‑oriented Automotive Customer Service Virtual Assistant to handle inbound/outbound customer communications, provide repair estimates, and schedule service appointments. You will manage multiple channels (phone, email, Yelp, Thumbtack, Facebook) with a focus on timely responses and professional service.

Responsibilities include upselling maintenance services, updating CRM records, and coordinating with technicians.