Online Auto Sales Specialist

JC MOHAVE ENTERPRISE LLC; Kingman (AZ); On-site; USD 36,000 - 44,000; Full time

Job summary

Anderson Auto is seeking an Internet Product Specialist to assist customers via online leads and deliver exceptional service. You will create a memorable car-buying experience, help transactions go smoothly, and encourage repeat business.

The role emphasizes selling vehicles, maintaining product knowledge, and greeting customers with a friendly, professional approach at the Anderson Kingman location. Evening/weekend hours may apply.

Qualifications

• High school diploma or GED.
• 1-3 years sales or customer service experience
• Automotive sales experience helpful, but not required.
• Must enjoy and excel in a team environment
• Must have an upbeat and positive outlook
• Must be dedicated and reliable
• Must have a clean driving record
• Must be able to pass a drug screening and background check
• Basic knowledge of computers, printers, monitors, etc.

Responsibilities

• Respond to Internet inquiries in a timely manner to ensure clients' needs are met
• Have a thorough knowledge of all dealership products, inventory and services
• Ensure that each customer receives outstanding customer service by providing a customer friendly environment
• Directly responsible for selling vehicles, volume and customer satisfaction standards
• Coordinate with the sales manager to set and meet new and used sales quotas
• Be polite and friendly and greet customers promptly
• Utilize floor time effectively in meeting the customer’s needs and soliciting sales
• Determine each customer’s vehicle needs by asking questions and listening
• Demonstrate and test drive vehicles
• Verify that customers are qualified for their wants, needs, and ability to buy
• Maintain current knowledge and familiarity with new products, features, accessories, etc.
• Maintain an owner follow-up system that encourages repeat and referral business
• Understand the terminology of the automobile business
• Perform pre-delivery inspection and road test before delivery to customer
• Deliver vehicles to customers after purchase
• Conduct telephone transactions courteously and promptly
• Deal with customer complaints in a sensible manner
• Know and understand laws governing retail auto sales
• Attend pertinent training and stay current with sales department concerns
• Attend sales meetings
• Performs all duties in a safe manner
• Shows when scheduled to work, on time, ready and able to perform essential job functions
• Drives company and/or customer vehicles if/when required
• Adhere to all company policies, procedures and practices
• Perform other tasks as directed

Skills

Customer service

Team player

Positive attitude

Reliability

Clean driving record

Drug screening

Basic computer knowledge

Education

High school diploma or GED

Job description

Anderson Auto is seeking an Internet Product Specialist to assist customers via online leads and deliver exceptional service. You will create a memorable car-buying experience, help transactions go smoothly, and encourage repeat business.

The role emphasizes selling vehicles, maintaining product knowledge, and greeting customers with a friendly, professional approach at the Anderson Kingman location. Evening/weekend hours may apply.