Remote BDC Specialist for Service Scheduling & CX

Anderson Auto Group; Missouri; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K

Flex Benefits

Short/Long Term Disability Insurance

Employee Discounts

No Sundays

Paid Vacations

Job summary

Anderson Auto Group is hiring for a remote Customer Experience Center role supporting our Service Departments. You will handle inbound service calls to schedule appointments and assist with various service-related inquiries, serving as the virtual face of the brand.

We seek candidates with strong verbal and written communication, multitasking ability, and reliable home-office setup. Must reside in Missouri or other listed states and be able to pass a drug screen.

Qualifications

• Good verbal and written communication skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Time management, prioritization, and the ability to multi-task are required.
• Self-motivated and goal oriented.
• Ability to hit sales quotas and closing percentages.
• Must be willing to submit to a drug screen prior to employment.
• Must have a clean & valid driver’s license.
• Applicant MUST live and work in: Kansas, Missouri, Nebraska, Virginia, South Carolina, Texas, South Dakota.

Responsibilities

• Ability to multi-task and use multiple systems at the same time.
• Proficiency in using technology - video, text, chat, and email through various platforms.
• Schedule flexibility – Shifts range from morning, afternoon including splits.
• Comfort with Windows laptops and peripherals.
• Familiarity with Scheduling Software, Office 365 and Microsoft Teams is a plus.
• Experience in the Automotive Service is preferred.
• Strong writing and phone skills.
• Most importantly, finding joy in every conversation with customers.
• High-speed reliable internet connection at the expense of the employee is a requirement.
• Employees must have a quiet and secure workspace able to accommodate a laptop and two monitors.
• Must be able to participate in video (Microsoft Teams) calls for training, one-on-one coaching, and group meetings at any point in the work-day.

Skills

Verbal communication

Written communication

Time management

Multitasking

Sales targets

Self-motivated

Driver's license

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Anderson Auto Group is hiring for a remote Customer Experience Center role supporting our Service Departments. You will handle inbound service calls to schedule appointments and assist with various service-related inquiries, serving as the virtual face of the brand.

We seek candidates with strong verbal and written communication, multitasking ability, and reliable home-office setup. Must reside in Missouri or other listed states and be able to pass a drug screen.