Remote Customer Experience Specialist - Bilingual

Group 1 Automotive, Inc.; Oregon; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Overtime opportunities

Monthly technology allowance

Paid training

Annual merit increases

Employee discounts

Referral bonus up to $800

Job summary

Group 1 Automotive, Inc. seeks a Remote Customer Experience Center Specialist to provide top-tier service to vehicle owners who contact us for maintenance, scheduling, and information.

This fully remote role serves multiple dealerships in the Greater Houston area, focusing on customer satisfaction and efficient issue resolution. The ideal candidate thrives in a fast-paced, remote environment, communicates clearly, and can multitask across several systems while delivering a consistent,

Qualifications

• Minimum of six months of experience in customer service, call center, retail, hospitality, appointment scheduling, or another customer-facing environment.
• Excellent verbal communication and active listening skills.
• Strong computer proficiency with the ability to navigate multiple systems simultaneously.
• Excellent organizational skills with strong attention to detail.

Responsibilities

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Deliver exceptional customer service by addressing questions and concerns professionally.
• Build positive customer relationships while representing Group 1 Automotive.
• Schedule service appointments for multiple dealership locations and maximize service lane efficiency.
• Recommend appropriate appointments based on customer needs and schedules.
• Confirm appointment details and provide customers with service expectations.
• Respond to inquiries related to vehicle maintenance, service pricing, warranty coverage, and roadside assistance.
• Document customer interactions and appointment details in multiple computer systems.
• Maintain complete customer records and navigate multiple applications while preserving productivity.
• Collaborate with Service Advisors, Service Managers, and internal teams to ensure a seamless experience.
• Demonstrate Group 1 Automotive's values of integrity, transparency, professionalism, teamwork, and respect.

Skills

Customer service

Call center

Retail

Hospitality

Appointment scheduling

Customer-facing environment

Verbal communication

Active listening

Computer proficiency

Multi-tasking

Job description

Group 1 Automotive, Inc. seeks a Remote Customer Experience Center Specialist to provide top-tier service to vehicle owners who contact us for maintenance, scheduling, and information.

This fully remote role serves multiple dealerships in the Greater Houston area, focusing on customer satisfaction and efficient issue resolution. The ideal candidate thrives in a fast-paced, remote environment, communicates clearly, and can multitask across several systems while delivering a consistent,