Remote Service Engineer II - Cloud & Automation

Providence Health & Services; Portland (OR); Remote; USD 66,000 - 105,000; Full time

Job summary

Providence Health & Services seeks a Service Engineer to partner with developers, testers and program managers in Enterprise Information Services. You will help design, operate and improve large-scale, computer-based services for caregivers, aligning with KPIs for quality and cost.

The role requires 2+ years in automation, web services and cloud concepts, with strong communication skills and a focus on reliability and security.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 2+ years related experience in service engineering or deployments.
• Experience with automation around deployment and recovery processes.
• Experience with resilience modeling and simulating outages.

Responsibilities

• Understand requirements and contribute to service architecture and KPI-driven design (quality, cost).
• Troubleshoot and engineer solutions to restore service with minimal disruption.
• Participate in incident response and postmortems to prevent recurrence.
• Collect metrics to support service intelligence and capacity planning.

Skills

Telemetry design

Web services

Cloud concepts

Incident response

Communication

Education

Bachelor's Degree

Tools

Windows Server

SQL Server

Virtualization

Azure

Job description

Providence Health & Services seeks a Service Engineer to partner with developers, testers and program managers in Enterprise Information Services. You will help design, operate and improve large-scale, computer-based services for caregivers, aligning with KPIs for quality and cost.

The role requires 2+ years in automation, web services and cloud concepts, with strong communication skills and a focus on reliability and security.