Remote Service Engineer II - Cloud & Resilience

Providence Health & Services; Los Angeles (CA); Hybrid; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Providence Health & Services is seeking a Service Engineer to partner with developers, testers, and program managers to design, operate, and improve large-scale, computer-based services for caregivers. The role focuses on end-to-end service telemetry, fault tolerance, and scalable architectures across Windows Server, virtualization, and cloud technologies.

Responsibilities include troubleshooting, incident response participation, capacity planning, and cost modeling while ensuring reliable,

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 2+ years related experience.
• Automation experience in deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and simulating outages.

Responsibilities

• Analyze caregiver, business, and technical requirements to contribute to service architecture and operability meeting KPIs.
• Troubleshoot and engineer solutions to restore service with minimal disruption and drive improvements.
• Participate in disaster recovery drills and incident response management as needed.
• Provide data-driven capacity analysis based on KPIs and usage scenarios for viable cost models.
• Ensure production solutions are reliable, resilient, secure, and continuously monitored.
• Collect metrics to support service intelligence analysis.

Skills

Code & Telemetry

Web services & virtualization

Infrastructure & servers

Technical communication

Education

Bachelor's in Computer Engineering/CS/Math or equivalent

Job description

Providence Health & Services is seeking a Service Engineer to partner with developers, testers, and program managers to design, operate, and improve large-scale, computer-based services for caregivers. The role focuses on end-to-end service telemetry, fault tolerance, and scalable architectures across Windows Server, virtualization, and cloud technologies.

Responsibilities include troubleshooting, incident response participation, capacity planning, and cost modeling while ensuring reliable,